Returns and Deliveries

Returns Policy
Our brownies are perishable items and unfortunately we can’t offer you a refund. However, please do contact us if you have any problems and we will definitely see what we can do to resolve the problem for you.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bekisbrownies@gmail.com and send your item to our return address to deal with them.

Delivery

We deliver our Salted Caramel jars via postage with Royal Mail unless they are added onto a mixed brownie box delivery.

Royal Mail Delivery - £3.00

Our mixed brownie boxes are now delivered via DPD with next day delivery. Mixed boxes will be collected by DPD on a Thursday for delivery to the customer on Friday. They will email/text you with your 1 hour delivery slot on the day of delivery.

If your mixed brownie box has not arrived you will need to contact the DPD customer services team directly. Once the parcel has been taken by DPD it is no longer our responsibility.

Delivery via DPD - £4.95

Please note, DPD do not guarantee next day delivery

If you have any enquiries, please contact us via bekisbrownies@gmail.com.